Inactivity End Conversation Flow

The Inactivity End Conversation Flow helps manage conversations that are idle for a set period. You can define this timeout in the Conversation timeout (min) field, with a range of 0 to 1440 minutes. When the timeout period elapses, the selected Inactivity End Conversation Flow is triggered.

Use Cases

You can use this special flow to:

• Expire conversations for client-facing bots on Direct Line by calling the internal action ChangeConversation. This action ends the old conversation, making it inaccessible.
• Request user feedback after a defined idle time.